Responsibility

Dated: 09/10/2016

Views: 207

So recently I was previewing town homes in Manassas.  I was looking at roughly 15 so I was running fast and grouping the houses accordingly.  Upon arrival at the 7th in the list I discovered that there was a strong gas smell.  I viewed the house and determined that the burner of the stove had not been left on, there was no obvious source for the smell.  So I left and immediately called the listing agent. 

You can guess what happened... No answer.  I left a message then texted.  I was running late for the rest of my appointments so I jumped in the car and drove off, while trying to reach the brokerage itself... No Answer!!!! 

Now I have done what I could, but there are people that live on either side of that house.  I am not the kind of person that can just shrug and let it go. So I called 2 gas companies to find the one that serviced the house.  I reported the leak and felt better.  Off to finish my day.  

When the gas company called me back to inform me that they needed access to the property I struggled.  I mean this is not my house I have no connection with it.  Do I really need to be involved?  The representative told me that the alternative is to have the fire department break down the door, I considered shrugging.  But here is the rub, what if it were my clients home?  Would I want to deal with the damage that could have been prevented if someone were willing to give up 30 minutes of their day? 

So I did it.  I went back.  Turns out there was a leak and the danger was real.  I ended up speaking to the agent 2 hours after the emergency was handled.  

SO in conclusion, there are 2 things I learned:

1.  I like agents that answer their phone.  I do not like agents that don't.

2.  When it comes to safety of people and property, there is no such thing as too busy to help. 

Teresa Irish

Teresa Irish, Realtor, has been licensed in Virginia since 2012. Prior to being licensed, she worked in the real estate field for over a decade. She has worked in new home sales, property management....

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