Our Commitment to Premier Service | Berkshire Hathaway HomeServices Select Realty - Fredericksburg, Stafford, Woodbridge VA homes for sale and real estate services in Virginia

 

Our Commitment to Premier Service


Our Commitment to Premier Service

As a member of the BGRS Preferred Broker Network, and a provider of critical homesale and home finding services for BGRS, Berkshire Hathaway HomeServices Select Realty is fully committed to meeting BGRS’ Premier Service® program goal of 95% customer satisfaction. This is a goal that mirrors those set by clients, and cascades to all BGRS employees, as well as to brokers and suppliers.

At the end of your move you will have the opportunity to complete an online customer satisfaction survey . The survey will ask you to rate your customer service experience on a six-point scale with six representing “Completely Satisfied” with the service provided, and one representing “Completely Dissatisfied.”

Throughout the transaction, both our relocation director and agent will be checking in with you at key intervals to confirm we are meeting or exceeding your expectations. If at any time you have a concern about the service being delivered, please do not hesitate to reach out to the agent, relocation director, or to your contact at BGRS, so that we may make necessary adjustments.

Our objective is to provide you with the highest level of Premier Service, from beginning to end, in the hopes of receiving a “Completely Satisfied” rating in the survey’s real estate broker category.

Below are the survey questions you will be asked regarding your experience with our company. Thank you in advance for taking the time to share your important feedback.


Premier Service Survey Questions - Brokers

Home Finding / Destination Services

How would you rate the overall assistance provided in finding your new home?

Please rate the real estate company in the following areas:

  • Showed you properties appropriate to your housing needs
  • Assistance with negotiating the purchase of your new home
  • Kept you informed and effectively resolved problems and issues


Marketing Services

How would you rate the overall assistance provided with regard to the sale of your home?

Please rate the real estate company in the following areas:

  • Knowledge of local real estate market
  • Assistance with negotiating the sale of your home
  • Kept you informed and effectively resolved problems and issues

Our team is fully committed to delivering nothing but Premier Service to every client we represent.